Frequently Asked Questions
Everything you need to know about styling your home with Bouclair.
How long will it take to receive my order?
Standard shipping typically takes 3 to 7 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.
What is your return policy for home decor and furniture?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please note that certain items, such as custom-made window treatments, are final sale.
Can I choose 'In-Store Pickup' for my online purchase?
Yes, we offer a free 'Click & Collect' service. Simply select your preferred Bouclair store at checkout, and we will notify you via email as soon as your items are ready for pickup.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as PayPal and Bouclair gift cards.
Do you offer assembly services for furniture?
Our furniture is designed for easy home assembly and includes detailed instructions. While we do not provide direct assembly services, our customer support team is available to assist with any questions during the process.
How can I track the status of my shipment?
You can track your order by clicking the link provided in your shipping confirmation email or by logging into your account on our website and visiting the 'Order History' section.